Terms of Service
By placing an order through our Website (“Site”), you warrant that you are (a) legally capable of entering into binding contracts; (b) at least 18 years old; (c) a resident of United States of America, excluding Alaska, Hawaii, and Puerto Rico (d) accessing our Site from a Serviced Country.
If you elect to become a registered user of our Site, you agree to provide us with true, accurate and complete information about yourself (“Registered User Data”), and to maintain and promptly update the Registered User Data and any information you provide to us, and to keep it accurate. Without limiting any other provision of these Terms and Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and refuse any and all current or future use of this Website, or any portion thereof by you. You agree not to assign, transfer or sublicense your rights as a registered user of this Site. You agree not to assign, transfer or sublicense your rights as a registered user of this Site. You further agree not to register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this Site. The contents of this Site, including the text, graphics, images, and information obtained from Cuisine Solutions third-party content providers, sponsors, suppliers, and licensors (collectively "Providers"), and any other materials are to be used for informational purposes only.
If you use our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cuisine Solutions reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion in the event improper activity in violation of these Terms and Conditions is suspected or detected. Memberships are non-transferable. You agree to (a) maintain all equipment necessary for your access to and use of the Site; (b) maintain the security of your user identification, password, personal information, and any other confidential information relating to your Cuisine Solutions account; (b) notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s password; (d) take responsibility for all charges resulting from use of your Cuisine Solutions account, including unauthorized use prior to your notifying Cuisine Solutions of such unauthorized use and taking the legal steps to prevent its further occurrence by contacting us to change your password; and (e) update your personal information, including email address, as appropriate.
Cuisine Solutions accepts all major credit cards; Visa, American Express, MasterCard and Discover. The account on file will be billed and charged for the full value of delivery days upon ordering. Taxes apply and may vary.
Prices and availability of products offered by Cuisine Solutions are subject to change without notice. Any references to "Save" and amount of savings offered by Cuisine Solutions are discounts from Cuisine Solutions "Regular" or "Reg." prices. The "Regular" price of an item is the former offered price for the item. Actual sales may not have been made at the "Regular" prices.
These terms and conditions apply to mycuisinesolutions.com promotions where you must redeem a promotion code as part of the offer.
- First time users will receive a promotional code for 50% off of shipping on their first order only. All subsequent orders will incur standard shipping and handling charges.
- Limited time offer. You must redeem your promotion code by the expiration date indicated in the promotional offer details.
- Each promotion code can be used only once, unless otherwise specified in the promotional offer details. You must have a mycuisinesolutions.com account and accept the Cuisine Solutions Terms and Conditions to use any promotion.
- Promotional offers can only be used to purchase eligible products through mycusinesolutions.com and may not be combined with other offers.
- The promotion is subject to all restrictions set forth in the promotional offer details.
- Void where prohibited. We reserve the right to modify or cancel the promotion at any time.
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Shipments are fulfilled by a third-party courier. When you purchase a product from Cuisine Solutions, any shipping times shown on the Sites are estimates only. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a product for export. All products purchased from us are made pursuant to a shipment contract. This means that title to and the risk of loss of such products passes to you upon our delivery of the product to the third-party courier.
Cuisine Solutions does not offer refunds. Please check all shipping addresses carefully. As we are shipping perishable goods we do not recommend consumption if your package has been in transit for more than three days. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement. Refer to our Shipping Policy for more information.
Replacements and Refunds
Cuisine Solutions does not offer refunds for any products. In some circumstances we will offer special discounts and replacements. If you have questions regarding an order, please call customer service at 1-855-5CHEFSV (1-855-524-3378).
If you do not receive an email confirmation within 24 hours after placing an order, please call customer service at 1-855-5CHEFSV (1-855-524-3378).
You may call customer service to cancel an order from 8am to 5pm Eastern Standard Time on the same day the order is placed.
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER CUISINE SOLUTIONS NOR ITS AFFILIATES, SUBSIDIARIES OR DESIGNEES NOR EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, DESIGNERS, CONTRACTORS, DISTRIBUTORS, MERCHANTS, SPONSORS, LICENSORS, PREDECESSORS IN INTEREST, SUCCESSORS, ASSIGNS, OR THE LIKE (COLLECTIVELY, "ASSOCIATES") WARRANT THAT USE OF THE MYCUISINESOLUTIONS.COM SITE WILL BE UNINTERRUPTED OR ERROR-FREE. NEITHER MYCUISINESOLUTIONS.COM, NOR ITS ASSOCIATES, WARRANTS THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THE MYCUISINESOLUTIONS.COM SITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THE MYCUISINESOLUTIONS.COM SITE. FURTHER, MYCUISINESOLUTIONS.COM MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON THE MYCUISINESOLUTIONS.COM SITE IS APPLICABLE TO, OR APPROPRIATE FOR USE IN, LOCATIONS OUTSIDE OF THE UNITED STATES. MYCUISINESOLUTIONS.COM AND ITS ASSOCIATES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY MYCUISINESOLUTIONS.COM OR ITS ASSOCIATES SHALL CREATE A WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL MYCUISINESOLUTIONS.COM OR ITS ASSOCIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OF OR INABILITY TO USE THE SITE, INCLUDING BUT NOT LIMITED TO RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM THE SITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MYCUISINESOLUTIONS.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. USER HEREBY ACKNOWLEDGES THAT THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE MYCUISINESOLUTIONS.COM SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Tampering with the Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Site is prohibited. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting the user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following: (a) accessing data not intended for such user or logging into a server or account which user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing"; or sending unsolicited e-mail, including promotions and/or advertising of products or services, or (d) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
“Cuisine Solutions,” the Cuisine Solutions logo and any other Cuisine Solutions Product or service names, logos or slogans that may appear on the Sites or Products are trademarks of Cuisine Solutions and may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any meta tags or other “hidden text” utilizing “Cuisine Solutions” or any other name, trademark or product or service name of Cuisine Solutions without our prior written permission. In addition, the look and feel of the Sites and products, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of Cuisine Solutions and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Site or products are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Cuisine Solutions.
If we don't enforce our rights under this agreement in one instance, that doesn't mean we won't or can't enforce those rights in any other instance.