This decision is purely a business choice that will help us focus on our core priorities and future goals, which include you being able to find our products in stores! We deeply value our online customers and appreciate your understanding.
Frequently Asked Questions
As we prepare to close our MyCuisineSolutions.com store, we want to ensure you have all the information you need. Thank you for your loyalty and support. Below are answers to some questions you might have.
Why is MyCuisineSolutions.com closing?
When is the final order date?
The last day to place an order on MyCuisineSolutions.com will be December 20th. After this date, we will no longer be accepting orders.
What happens to outstanding gift cards?
All outstanding gift cards must be used before December 20th. After this date, unused gift card balances will be void and cannot be redeemed or refunded. We encourage you to use your gift cards as soon as possible.
What is the Returns and Refunds Policy for orders placed right before the closure?
Orders placed between now and December 20th will be considered final sale and will not be eligible for returns or refunds. For any issues with your order before this date, please reach out to us at mycsi@cuisinesolutions.com or call our customer service team at +1 (703) 270-2900, Monday through Friday, from 8 AM to 5 PM.
What happens to my Loyalty Program Rewards Points?
All Loyalty Program Rewards Points must be redeemed before December 20th. After this date, any unused points will expire and cannot be redeemed for future use. Make sure to take advantage of your points while the store is still open!
Will there be any changes to customer service support?
Our customer service team will continue to support you through the closure period. For assistance, please email us at mycsi@cuisinesolutions.com or call +1 (703) 270-2900, Monday through Friday, from 8 AM to 5 PM.
How can I stay in touch with Cuisine Solutions after the store closure?
We encourage you to follow us on social media and subscribe to our email newsletters for updates on our future endeavors and new opportunities to enjoy our products.
If you have any further questions, feel free to reach out to us. Thank you for being a part of our journey. We look forward to serving you in new and exciting ways in the future!