What? Why? How? Frequently Asked Questions

We’re here to answer all your questions

If you don’t find the answer you’re looking for here, please contact us today, and we’ll get back to you soon.

 
  • What if I forgot my password?

    When you’re logging in, click the “forgot password” button. You will then receive an email with a link to reset it. You may also call customer service for assistance at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm, Monday through Friday or email mycsi@cuisinesolutions.com.

  • How do I unsubscribe from emails?

    If you would prefer not to receive emails, you may click the unsubscribe button at the bottom of any email we sent you. You may also change your email preferences.

  • What are my shipping options?

    Cuisine Solutions ships all products via FedEx Ground. We ship anywhere in the country (excluding Hawaii, Alaska and Puerto Rico).

  • When will my products be delivered?

    Our frozen food delivery take 3 to 8 days for delivery. For a detailed shipping schedule, please see our Shipping Policy.

  • Will I receive an order confirmation?

    Yes, if you do not receive an order confirmation within 24 hours of placing an order, please call customer service at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm Monday through Friday, or email mycsi@cuisinesolutions.com.

  • How can I cancel my order?

    Orders must be cancelled on the same day they are placed by calling 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm Monday through Friday, or you may email mycsi@cuisinesolutions.com. If you placed your order after normal business hours, please send us an email.

  • Why weren’t my products delivered?

    If your products weren't delivered within 8 days of placing your order, please use the tracking number provided in your shipping confirmation email. For additional assistance, you may contact customer service at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm, Monday through Friday or email mycsi@cuisinesolutions.com.

  • Are the items shipped frozen or thawed?

    All of our products are shipped frozen. Each order is packed in an insulated box with 5-7 pounds of dry ice per day in transit.

  • What should I do with the dry ice?

    Dry ice should be handled with care. Do not make direct contact with the dry ice as it can be harmful to your skin. The safest way to dispose of dry ice is to let it sublimate by itself. Place the dry ice outside in a well ventilated container, away from children/pets.

  • What if my order arrives thawed or damaged?

    In the event that your product arrives thawed or damaged, contact us as soon as possible at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm, Monday through Friday. If possible, email us a picture at mycsi@cuisinesolutions.com.

  • Do you offer replacements or refunds?

    Cuisine Solutions does not offer refunds for any products. In some circumstances we offer special discounts and replacements. For questions or concerns, please call customer service at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm, Monday through Friday or you may email mycsi@cuisinesolutions.com.

  • How are payments handled?

    Cuisine Solutions accepts all major credit cards; Visa, American Express, MasterCard and Discover. A third party vendor handles all credit card transactions. If your credit card was declined, we recommend you contact your bank. For additional information, call customer service at 1-855-5CHEFSV (1-855-524-3378) from 8am-5pm, Monday through Friday or email mycsi@cuisinesolutions.com.

  • Do you offer discounts?

    After signing up, first time users will receive a one time $10 discount on the first order with a discount code provided in the confirmation email. All subsequent orders will incur standard charges unless otherwise stated.

Explore our whole menu of delicious dishes
From our chefs to your table, a memorable meal - anytime.
Shop Now