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Privacy Policy

Introduction:

Cuisine Solutions, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website mycuisinesolutions.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On the Website.
  • In email, text, and other electronic messages between you and the Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using the Website, you agree to the terms of this privacy policy. This policy may change from time to time (see “Policy Changes” below). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information we collect and how we collect it:

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, pixels, and other tracking technologies.

Information You Provide to Us 

The information we collect on or through our Website may include information you provide us when:

  • You follow the checkout process and make an online purchase, return or exchange;
  • You create a personalized mycuisinesolutions.com account for your convenience;
  • You sign up to receive promotional emails (including offers and sales alerts);
  • You submit a request to our Customer Service;
  • You use and navigate our Website;
  • You post information on our Website
  • You click on sponsored links or third-party advertisements;
  • You install, use, or navigate our mobile applications and/or mobile website;
  • You participate or use Cuisine Solutions’ pages on social media sites, such as Facebook, Twitter, YouTube and Instagram; and
  • You order products from Cuisine Solutions on the telephone or through the mail.

You also may provide information or reviews to be published or displayed (hereinafter, "posted") on areas of the Website (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee who may view your User Contributions or what they made do with that information.

We may receive information about you from other sources and third parties. For instance, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers. 

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. 

We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We may use third-party web analytics services on our Website, such as those of Google Analytics. These service providers use cookies and web beacons to help us analyze how users use our Website. The information collected by the cookies and Web beacons will be disclosed to these service providers, who use the information to evaluate your use of the Website. Google Analytics transmits website use data to Google servers.  Google Analytics does not identify individual users or associate your IP address with any other data held by Google.  We use reports provided by Google Analytics to help us understand website traffic and usage of the Website.  To find out more about Google Analytics use of data, please visit “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/) for more information. For information about how Google uses the information, see the Google Privacy Policy.To learn about opting out of Google Analytics, you may visit http://tools.google.com/dlpage/gaoptout.

Interest-Based Advertising:

Our Website permits data collection for internet-based advertising.  Level and third-party vendors, including Google, use cookies to inform, optimize, and serve ads based on past visits to our Website.  More specifically, our Website has implemented and used display advertising, and we utilize Google Analytics to implement a specific feature called remarketing.  Remarketing is a feature of Google’s AdWords that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site.  Please visit https://support.google.com/analytics/answer/2611268 for more information about remarketing lists in Google Analytics.

If you do not want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at http://www.google.com/settings/ads.

There is also a Google Analytics opt-out browser add on that you can download at https://tools.google.com/dlpage/gaoptout/.

How we use your information:

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide the information.
  • To provide you with notices about your account or subscription.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Disclosure of your information:

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers (including advertising partners), and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • To fulfill any other purpose for which you provide the information.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.


Editing, Updating, Correcting, and Deleting Information About You:
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, or if you would like to opt out, please let us know by calling us at 1-855-5CHEFSV (1-855-524-3378), or by sending us an email to inquiries@cuisinesolutions.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

Using Information About You:
Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Cuisine Solutions, or to others. We may also disclose your contact information when we believe the law or legal process requires it.

You can have this information corrected by sending us an email at inquiries@cuisinesolutions.com or call us at 1-855-5CHEFSV (1-855-524-3378).

If you feel that the Website is not following its stated information and privacy policy, you may contact us at the above addresses or phone number.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at inquiries@cuisinesolutions.com or call us at 1-855-5CHEFSV (1-855-524-3378).

Policy Changes:
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our Website. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our Website and will replace any prior policies that are inconsistent. Your continued use of our Website or services constitutes your consent to be bound by the revised Privacy Policy. We may provide notice to you relating to the Policy by sending an email to your last known e-mail address, which you agree to provide to us automatically when it changes from the one you used to first access the Website, and any such notice shall be deemed given and received on the day it is sent.